Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cfiu

Meet the company behind the Z Factor At ZIM, we believe shipping can be exciting. In a fast‐moving industry, we've made our mark with a fresh and unique approach; we're all about our people , and our people are all about the Z Factor .
So, what is our Z Factor? It's the spirit of Innovation and Togetherness , it's the Can‐Do Approach , the Agility in thought and action, it's the personal touch with both employees and customers.
Driving Global Trade Forward : Operating globally in over 90 countries, and serving over 32,000 customers in 300 ports worldwide, our differentiated global‐niche strategy covers major trade routes with a focus on select markets.
Our mission ? To deliver an outstanding customer experience. We've blended cutting‐edge, data‐driven strategies with creative, tailored solutions to keep up with our customers' evolving needs.
Are you ready to unleash your Z Factor?
Who we are looking for: The Booking Agent works within the Customer Service Department and supports the end‐to‐end management of customer booking activities, from order intake to vessel sailing.



The role ensures accuracy, compliance and timely execution of booking processes, contributing to a high level of customer service and effective coordination between Customer Service, Sales, Operations, Documentation and Logistics teams.
Main Job Responsibilities
Booking Management & System Operations
Create, update and maintain booking orders (including Hazardous Cargo and Out of Gauge cargo) in the operating systems in line with company procedures
Ensure bookings are correctly freighted at the time of entry, applying approved tariffs, surcharges and conditions
Manage vessel allocation and routing, considering space availability and operational constraints
Monitor and follow up bookings until gate in, ensuring accuracy and completeness of data
Customer Service & CRM Coordination
Manage booking‐related service requests through the CRM system, ensuring timely handling in line with service level stand

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cfiu