Service Desk Support Analyst
Pubblicato il 01-08-2026 - Altro in Italia
WHO WE AREEtinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires.WHAT WE ARE LOOKING FORService Desk Operator | Space ProgrammesJoin our client's international team in Rome (Anagnina Area), supporting operational services within programmes linked to European institutions and the space sector.Our client is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Their expertise covers the entire space lifecycle - from satellite testing and launch services to spacecraft operations, space surveillance, and data management - driving innovation in the New Space era.We are looking for a proactive and customer-oriented Service Desk Operator to join the team, able to work autonomously in a structured environment and collaborate effectively within an already well-defined team.For this role,
relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly.A B2/C1+ level of English is required due to regular interactions with European stakeholders and documentation in English.Contract type: fixed-term, with the possibility to move to a permanent position depending on future opportunities.YOUR TASKSFirst Level ActivitiesActing as the first interface to users, managing email distribution in MS Outlook / ServiceNow ticketing system.Routing, assigning, tracing and monitoring requests in ServiceNow.Operations of Data Access and User ManagementData Access management supportUser profiling verification and moderation, applying different policies.Handling data access requests involving manual intervention and ensuring approval within the expected timeline.Implementing data access rights as per applicable directives for new missions.Handling new project proposals, im