BOTTEGA VENETA Global Client Engagement Director
Pubblicato il 01-08-2026 - Altro in Italia
Experteer Overview In this role you will shape and execute the global client development strategy across all client segments and markets, aligning with brand values and commercial goals. You will build a Worldwide Client Engagement Calendar and elevate one-to-one clienteling across stores. You'll define KPIs to maximize ROI and partner with HQ and regional teams to optimize tools and training. You will craft a seamless, emotionally resonant client journey across boutiques, events, and online touchpoints, driving elevated experiences and profitability.
Retribuzione / Benefits Develop and implement the global client development strategy across all client segments and markets
Create and manage the Worldwide Client Engagement Calendar aligned with business priorities
Oversee and enhance store-level clienteling practices and execution
Define KPIs and methodologies to maximize ROI of client programs and activations
Partner with internal stakeholders (e.g., Kering Group) to evolve clienteling tools and train regional/local teams
Roll out global client feedback mechanisms (NPS, Mystery Shopping)
and translate insights into action plans
Define the vision for a seamless client journey across all brand touchpoints (boutiques, events, online)
Establish core pillars of Retail Client Experience for elevated in-store interactions
Design and deploy 360 in-store activations and storytelling
Lead Store planning client experience partnerships ensuring local execution
Responsabilità 10+ years in client engagement roles within luxury retail
Proven leadership in cross-regional initiatives across HQ, regions, and store networks
Experience designing bespoke experiences for clients across multiple channels
Creative mindset with ability to translate brand DNA into client journeys
Strong analytical skills
Excellent communication and interpersonal skills; comfortable with executives and regional directors
International experience across multiple luxury markets
Fluency in English; additional la