Technical Area Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cmxs

Overview An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. The Regional Technical Director (RTD) position is accountable for all Operational responsibilities in the Italian region including all Delivery and Service Support elements.
Responsibilities The RTD position is accountable for all Operational responsibilities in the region including all Delivery and Service Support elements, which aim to meet our customers' requirements in accordance with defined Service Level Agreements, their expected customer satisfaction (their "Peace of Mind") and supporting the overall business requirements. The position will act as the Operations Manager for the local country, ensuring that all operational responsibilities are covered in the local office. This will also be the case for any Service Delivery projects being delivered in-country. The position will work closely with both the Business and Network Operations Departments to ensure that Customer Satisfaction is performing at optimal levels.



The position acts as local Operations leader in the Italian office and will have responsibility for different Operations functions as outlined. This role is also partially responsible for the technical delivery of services into the network to meet the needs of customer sales and internal network maintenance activity.
Vendor Management: The Regional Technical Director will be responsible for Italian Vendor Management and will help manage the local vendors supporting the regional strategy. Responsible for Italian Service Operations: The Global NOC will be accountable for Incident Management in EMEA and with support from the RTD on a day-to-day basis. For Customer Service Management, the RTD will be responsible for customer satisfaction in Italy and will work with the Global Service Operations team who will be accountable for customers in EMEA, supporting the RTD on a daily basis. Country/Office Ope

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cmxs