CUSTOMER CARE ASSOCIATE

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cp92

Profile The Customer Care Associate, located in our HQ office in Solomeo, is part of the Global CRM team and acts towards the customers who get in contact with the Brand, from all countries and all channels (e-commerce, boutiques, multibrand doors). She/he reports to the Customer Care Supervisor and works closely with the Retail, Multibrand and Digital teams, the e-commerce warehouse, Legal and DPO departments, and with the Local CRM and customer care colleagues.
Responsibilities Contribute to spreading the CRM culture within the company.
In every interaction with customers, try to establish a human connection, which opens doors to the Brand, Solomeo, our Casa Cucinelli and Boutiques around the world.
Act as a personal stylist for customers, managing both digital and in-store clienteling activities aimed at proactively engaging customers with the Brand, enhancing the client experience, and building strong relationships.
Review all assigned requests, prioritize and manage resolution ensuring an excellent level of caring, in line with the absolute luxury brand positioning, before,



during and after the purchase.
Manage returns, repairs and alterations: tracking and facilitating operations.
Support e-commerce OMS, operations and omnichannel activities, online and in boutique (e.g., shipments monitoring and follow-up with clients).
Participate in special projects (e.g., ad-hoc training sessions, customer delight initiatives, gifting).
Qualifications Fluent in English, French and Arabic (both spoken and written).
Customer-centric orientation with a passion for establishing authentic relationships.
Previous experience in Customer Care, Retail or CRM roles, ideally in luxury.
Excellent written and verbal communication skills: able to communicate with customers in a gentle way, in line with the spirit of the Brand, and to alleviate a difficult situation with empathy.
Extreme attention to detail, ability to prioritize daily work and special projects, a true passion for fashio

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cp92