Service Operations Control Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cuv2

Experteer Overview In this role you will transform large-scale operational and financial data into clear insights to support margin analysis, contract evaluation, and strategic decision-making in a B2B printing services context. You will build and maintain dashboards and reports that drive business performance, collaborating with Service Delivery, Finance, and Technical teams. The focus is on accurate data, standardized KPIs, and actionable findings presented to diverse stakeholders. You will work with cross-functional teams to improve reporting infrastructure and enable data-driven decisions.
Retribuzione / Benefits Design and maintain high-impact dashboards (primarily Power BI) focusing on P&L;, margin, and service profitability
Extract, transform, and model data from ERP, databases, and ITSM systems
Conduct margin, trend,



and root cause analyses to identify cost drivers and performance gaps
Ensure data integrity and standardization of service and financial KPIs
Provide insights for budgeting cycles and strategic service reviews
Collaborate with Service Delivery, Finance and Technical teams to improve reporting infrastructure and business performance
Responsabilità Strong hands-on Power BI dashboard development
Solid knowledge of data warehouse modeling (Star/Snowflake)
Advanced DAX (and/or MDX) skills
Strong SQL/data querying capabilities
Experience with data analysis and data wrangling techniques
Ability to communicate complex metrics clearly to stakeholders
Good English proficiency
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cuv2