Ground Handling Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cvg2

Job Purpose
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
Key Accountabilities
1. Ground Operations & Operational Support
Assist in setting up and maintaining Ground Handling operations, including SOPs, port manuals, and operational checklists.
Supervise embarkation and disembarkation processes in turnaround ports, ensuring smooth coordination between terminal teams, service providers, and onboard teams.
Liaise with on-site Ground Handlers and monitor quality standards during turnaround days.
Conduct port inspections when necessary.
Lead and contribute to projects focused on enhancing the overall guest experience, from concept through implementation.




Monitor Medallia feedback and NPS results, identifying trends and driving continuous improvements to enhance guest satisfaction.
Prepare and attend events, ensuring all logistics (including meet & greet and transfers) are seamlessly coordinated and executed.
Provide weekend and out-of-hours support for operational emergencies, ensuring timely resolution and continuity of service.
2. Product Development, Pricing & Supplier Management
Lead benchmarking activities across ports and service providers to ensure competitive and high-quality offerings.
Manage and execute the full bidding process, including supplier evaluation, negotiations, and selection.
Build and structure pricing models, ensuring alignment with commercial strategy and margin targets.
Oversee the full product lifecycle from initial concept and costing through to launch, ensuring operational readiness.
Ensure all service requests align

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cvg2