Service Management Process Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cweq

Who We Are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world's most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We're looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long‐term success.
What You'll Be Doing
Being part of the team responsible for operating the European Commission's Network Managed Services under the NMSIII framework contract, covering a large‐scale, multi‐site, mission‐critical infrastructure.
Designing, developing, implementing, and continuously improving service management processes aligned with ITIL V3 and/or DevOps best practices across a complex ecosystem, including network, security, telephony, compliance, and supporting infrastructures.
Proactively supporting operational teams,



including approximately 60 on‐site staff across Brussels and Luxembourg, by embedding process excellence into daily activities and ensuring consistent, high‐quality service delivery.
Reviewing, assessing, and enhancing existing procedures to increase process maturity and operational efficiency.
Performing and supporting process audits to ensure compliance with defined standards, KPIs, and contractual obligations.
Defining, tracking, and reporting on process performance metrics, identifying gaps, and driving continuous improvement initiatives.
Leading and managing the annual service management process workplan, ensuring alignment with organizational goals and contractual requirements.
Translating process needs into clear tooling specifications, contributing to automation and reliability improvements across the service landscape.
Collaborating with technical and operational stakeholders across domains such as LAN/WAN

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cweq