Customer Success Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cwr7

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Digital Solution Engineering ManagerIn this role, you will ensure outstanding project design, execution, service, and support throughout the customer journey through service leadership, operational coordination, and strategic improvement to enhance customer satisfaction.You will act as the L4 point of contact for escalated customer issues and inquiries, ensuring timely and effective resolution. You will monitor customer service and feedback, collaborate with cross-functional teams, manage pilot projects, coordinate project execution with OPCs and operations teams to manage lead time and delivery, coordinate and deliver technical training, and manage demos.Work model: #LI-hybridYou will be mainly accountable for:Acting as the key technical entry point between project stakeholders and R&D;, managing escalated customer issues,



filtering requests, reducing overhead, and providing clear resolution plans.Managing and orchestrating the end-to-end customer lifecycle, including opportunity qualification, discovery and value engineering, solution blueprinting, pilots, deployment, go-live, and post-go-live support.Providing consultative technical assistance to support the use of digital platforms and solutions, helping customers improve productivity, efficiency, and operational performance.Managing technical sales support in close coordination with the Sales team to identify customer needs, demonstrate digital solutions, and articulate their value.Ensuring thorough testing, troubleshooting, onboarding, rollout, and training to support the successful adoption of digital platforms and solutions in the customer's business environment.Coordinating project execution with OPCs and operations teams to manage lead time, delivery, resource re

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78cwr7