Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d0b9

The Booking Agent
Works within the Customer Service Department and supports the end‐to‐end management of customer booking activities, from order intake to vessel sailing. The role ensures accuracy, compliance and timely execution of booking processes, contributing to a high level of customer service and effective coordination between Customer Service, Sales, Operations, Documentation and Logistics teams.
Main Job Responsibilities
Create, update and maintain booking orders (including Hazardous Cargo and Out of Gauge cargo) in the operating systems in line with company procedures.
Ensure bookings are correctly freighted at the time of entry, applying approved tariffs, surcharges and conditions.
Manage vessel allocation and routing, considering space availability and operational constraints.
Monitor and follow up bookings until gate in, ensuring accuracy and completeness of data.
Manage booking‐related service requests through the CRM system, ensuring timely handling in line with service level standards.




Act as a point of reference for customers and internal stakeholders regarding booking status and requests.
Coordinate with Sales, Operations and Documentation teams to resolve issues and ensure service continuity.
Escalate critical or time‐sensitive issues when necessary.
Collect and verify customer master data, ensuring proper creation and update in internal systems.
Validate and manage supporting documentation (e.g. special cargo approvals, certificates, declarations).
Ensure consistency between customer instructions, system data and operational documentation.
Maintain accurate records to support operational tracking, compliance and audit requirements.
Coordinate equipment release and logistics instructions in alignment with operational requirements and stock availability.
Ensure proper communication with terminals (e.g. pre‐advise, loading lists transmission).
Perform booking changes (schedule, rotation, equipment).
Follow up on inactive or delayed shipments, ensuri

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d0b9