Business networks support engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d18o

TP-Link Italia is seeking an independent, energetic technology-driven professional to become a part of our Italy local based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. This is a L2 engineer who will be there to support Level 1 Support Specialists that serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, elevate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking. Responsibilities Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers. Deliver remote and on-site technical support for troubleshooting and resolving product issues. Analyze technical requirements for customer bids and proposals.



Design and deliver solutions based on TP-Link products that meet customers and business objectives. Collaborate with sales and engineering teams to ensure successful implementation of solutions. Work directly with key Italy customers to address inquiries, ensure satisfaction, and build long-term relationships. Coordinate with L3 Support teams (R&D;, testing, product) to diagnose and resolve advanced technical challenges. Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise. Conduct technical training for external customers to help them better understand and utilize products. Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions. Gather feedback from customers regarding product performance and usability. Participate in the validation and testing of new products to ensure technical readiness for market entry. Qualifications Educat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d18o