Desktop Support Engineer
Pubblicato il 01-08-2026 - HCLTech in Italia
Role Overview
Provides first-level technical support services for client computers and peripherals maintained by Local Services, operating under supervision.
Focuses on executing standard procedures, resolving routine issues, and supporting end-users in a structured environment.
Detailed Description
Delivers basic IT support for desktop systems, laptops, and peripherals.
Works under supervision and follows defined processes to provide Level 1 support.
Performs installation, configuration, and basic troubleshooting of hardware and software.
Logs and tracks incidents in the ticketing system.
Escalates complex issues to higher support levels.
Maintains documentation and inventory records.
Key Responsibilities
Basic troubleshooting of desktops, laptops, printers, and applications.
Installation of standard software and patches.
Hardware setup (monitors, docking stations, peripherals).
Incident logging and categorization.
End-user support (password resets, access issues, connectivity).
Participation in device rollouts and refresh activities.
Supporting senior engineers during implementations.
Qualifications
Basic IT education or equivalent experience.
Foundational knowledge of Windows operating systems.
Basic understanding of Microsoft Office.
Good communication and customer service skills.
Preferred Qualifications
Entry-level IT support experience (internship or up to 1 year).
Exposure to Active Directory, networking, or mobile device support.
Skills & Competencies
Basic understanding of hardware and software.
Ability to follow troubleshooting procedures.
Strong customer service orientation.
Team player with good communication skills.
Ability to learn and adapt under supervision.
Basic documentation and ticket handling skills.
Special Conditions
May be required to work flexible hours or shifts.
May require handling of IT equipment within safety limits.