Customer Success Consultant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d787

Job Description

About the role

The Customer Success Consultant is an individual contributor within NIQ’s Regional Retail Customer Success HQ team. In this role, you will partner closely with the headquarter of a strategic global retailer, acting as a trusted advisor who translates complex business challenges into clear, data-driven recommendations.

You will combine strong analytical expertise with stakeholder management to support strategic decision-making and drive measurable commercial impact across markets. This is an ideal opportunity for someone who enjoys turning data into action, influencing senior stakeholders, and building long-term partnerships in an international environment.

The role is based in Milan and operates within a highly collaborative European setup, working closely with teams across Italy, France, Germany, and other markets.

You will work in a hybrid model, combining remote work with at least one day per week in the Milan office. Strong English skills are essential.

Key responsibilities





· Act as the primary Customer Success partner for a strategic retailer HQ, building and maintaining trusted relationships with senior stakeholders

· Translate business priorities into structured analytical briefs and lead the development of clear, actionable recommendations

· Leverage deep customer analytics expertise and collaborate with Analytics, Product, RMS, and local Customer Success teams

· Ensure cross-country alignment and consistency in delivery across European markets

· Identify and develop commercial opportunities to strengthen and expand the partnership

· Apply NIQ data, tools, and analytical frameworks to address key business topics such as pricing, promotion, and revenue optimization

· Present insights in both formal and informal settings (virtual and in-person), adapting communication to different audiences

· Contribute to internal initiatives, fostering collaboration and supporting broader NIQ objectives

Qualifications

· 3+ years

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d787