We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele . In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren't just looking for someone to fix computers; we are looking for a proactive partner who can:
Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality
Advise & Innovate: Offer expert guidance to overcome daily business challenges
Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion
If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.
Responsibilities
Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary
Service Maintenance: Keeping services operational and, where necessary,

restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties
User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly
Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies
Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests
Technical Support: Offering technical assistance to clients or groups as needed
Requirements
Education: A degree in Computer Science or a high school diploma with experience in the IT field
Technical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Ac

IT Technician, Castello di Casole

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