Customer Service Support

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Customer Service SupportApplyremote type: Site basedlocations: Monte Gibertotime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: July 31, 2026 (27 days left to apply)job requisition id: V-00001222Founded in 1946, Fidia is an Italian multinational pharmaceutical company, with R&D;, manufacturing, marketing and sales capabilities, and an extensive product portfolio, mainly based on Hyaluronic Acid, in strategic therapeutic areas such as Joint Care, Eye Care, Skin Care, Specialty Care, Health&Wellness; Care. Headquartered in Abano Terme (PD), Fidia extends its global reach through local partners and distributors in 120+ countries worldwide, as well as with wholly owned subsidiaries. Job DescriptionThe candidate will collaborate with the team to ensure operational continuity and effective management of customer order flows.Main responsibilities:* Support the management of customer orders, including entry, monitoring,



and follow-up and ensure the accurate handling of order flows as well as all related documentation.* Proactively identify and escalate any operational challenges, such as shortages, delays, or discrepancies.* Collaborate effectively with internal departments, including Supply Chain, Sales, and Credit Management.* Assist in maintaining clear and timely communication with customers and the sales team regarding order status.* Contribute actively to the monitoring of order volumes, backlog, and service level indicators.* Support initiatives aimed at process standardization and continuous improvement within the team.Requirements:* High school diploma or preferably degree in Economics, Business Administration or related fields.* Previous experience in Customer Service, Order Management, or similar operational roles within structured organizations is preferred; experience within pharmaceutical or healthcare companies is considered a plus.* Good knowledge of Microsoft Office suite, particularly Excel, is required and experience with SAP and C

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78d97j