After Sales Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dg2d

About the RoleThe selected candidate will join the Service Department, comprising the After‑Sales and Spare Parts teams, and will act as the main point of contact for customers for all post‑sales service activities. This role plays a key part in both developing the spare parts and service business and coordinating end‑to‑end technical and operational support requests, ensuring timely and effective management through close collaboration with cross‑functional teams.
Key Responsibilities
- Act as the primary contact for customers on all post‑sales service‑related topics, ensuring continuous support and a high level of customer satisfaction.
- Coordinate and monitor service requests, including assistance, maintenance, auditing, and spare parts supply, ensuring accurate and timely execution in collaboration with internal functions (Engineering, Sales & Spare Parts, Procurement, Production Planning, Warehouse, and international subsidiaries).
- Propose refurbishment solutions for installed machines, upgrade kits, and new machine formats to customers.




- Manage the sales of original spare parts and accessories, identifying business opportunities among existing customers and prospects.
- Prepare commercial offers, negotiate sales conditions, and manage the process through to order closure.
- Support Area Managers in defining commercial offers, contributing to the sizing of spare parts sales within the overall proposal.
- Ensure effective and timely order fulfillment, monitoring the entire operational flow from order entry to shipment, in coordination with the warehouse and relevant internal functions.
- Monitor spare parts performance by customer and geographical area, analyzing sales volumes, service levels, backlog, order processing times, and compliance with payment terms.
- Identify operational or commercial issues and propose corrective actions and continuous improvement initiatives.

What You Need to Be Successful
- Bachelor’s or Master’s degree in Mechanical Engineeri

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dg2d