Client Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dmo7

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.
He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Within our Emporio Armani flagship store in Milan, the Client Experience Manager plays a pivotal role in ensuring that daily store operations translate into a seamless,



elevated client journey that is fully aligned with the brand’s core values, heritage, and identity.
Acting as the strategic and operational link between business objectives and floor execution, the Client Experience Manager oversees the flow of sales activities, ensures the efficacy of the sales force through continuous coaching, optimizes floor zoning, and drives commercial decisions through in-depth KPI analysis and targeted action plans.

Preside over the sales floor to ensure all activities run smoothly, resolving operational obstacles in real time and maintaining luxury brand standards
Provide daily on-the-floor coaching and structured feedback to Client Advisors and Department Managers to develop sales techniques and client relationship skills
Optimize sales force positioning and floor zoning based on traffic flows, commercial priorities, and store operational needs
Analyze store KPIs and convert data into short- a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dmo7