Tech specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dn9a

About The Role Client Success Manager is the strategic lead and primary point of contact for assigned accounts. This role goes beyond traditional account management; you are responsible for direction, decision‐making, and performance alignment across the entire retention ecosystem. You will translate business goals into actionable retention strategies, ensure KPIs are moving in the right direction, and guide both the client and internal team toward measurable growth. The ideal candidate understands e Commerce deeply, thinks in systems, and makes decisions based on data, not assumptions. Key Responsibilities Serve as the primary strategic contact for assigned client accounts Define and evolve retention strategies aligned with business goals Set and monitor KPIs tied to repeat purchase rate, LTV, lead to customer rate, etc. Lead internal account teams and ensure tasks are executed on time Translate strategy into clear briefs for designers, copywriters, and technical team Conduct cohort analysis and extract actionable insights from performance data Use analytics tools (GA4, Triple Whale,



Lifetimely, etc.) to evaluate revenue contribution and lifecycle behavior Lead client calls, performance reviews, and quarterly planning sessions Identify growth opportunities and areas of underperformance Ensure cross‐channel alignment across Email, SMS, Push, Loyalty, and Direct Mail Proactively flag risks, bottlenecks, and performance gaps before they escape Team Hierarchy The Client Success Manager works directly with founders, marketing leads, and decision‐makers on the client side. Internally, you lead the account team—coordinating designers, copywriters, and retention specialists—to ensure strategy is properly executed and performance remains aligned with agreed objectives. You report directly to the Head of Retention / Founder. Required Qualifications 3+ years of experience in retention marketing or lifecycle strategy Strong understanding of e Commerce business models and unit

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dn9a