IT Support Apprentice

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dnm9

Are you a brilliant mind with an interest in Information Technology? Would you like to challenge yourself in a dynamic international environment? Ecolab is looking for an IT Support Apprentice who can efficiently support our IT team, contributing to the ongoing success of the company. This is a great chance to work with IT and Global support teams on IT projects to support our internal customers.
Join our IT team in Ecolab Italy as an IT Support Apprentice based in our office in Vimercate. Ecolab's IT teams leverage advanced technologies and methodologies across multiple domains including customer collaboration, end user computing, enterprise resource planning, cyber security, and business analytics, partnering with our businesses to deliver results. Our interns develop essential business and IT skills by actively supporting projects and programs that enable breakthrough results for Ecolab's businesses.
What You Will Do
Under direct supervision you will be responsible for providing support to IT users




You will use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
Using remote control software, you will provide onsite and cross-border support
Conduct regular interaction with IT users using customer service skills and communication skills
Work with other support functions on projects and activities related to IT.
Liaise with partners and vendors on IT related user support. Like for example, open incidents with HP support for hardware maintenance.
Conform with ITIL processes and ensuring that all incidents are addressed efficiently, and proper system logging is maintained.
Key Responsibilities
Perform basic incident and problem analysis as required to resolve incidents and requests
Perform hardware and software change requests as assigned
Perform implementation support as required
Attend end user meetings as requested to provide local support to users
Work with IT and Global support teams

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dnm9