Procurement & Project Management Support Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dnzm

Artemest celebra l'eccellenza dell'artigianato e del design contemporaneo italiani, riunendo oltre 1.000 tra i migliori maestri artigiani e marchi del Paese.
Fondata nel 2015 dal CEO Marco Credendino e dalla Direttrice Creativa Ippolita Rostagno, l'azienda nasce con la missione di condividere con il mondo la bellezza, la qualità e l'unicità del made in Italy.
Con sedi a Milano, Londra, Dubai, Miami e New York, Artemest collabora con clienti privati, interior designer e progetti di sviluppo su larga scala a livello internazionale, portando il savoir-faire italiano in contesti contemporanei e globali.
Posizione
To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.
What will be your key responsibilities?
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions;
Activate procurement processes when orders are validated;




Provide excellent customer support (in English) through emails and calls;
Understand customers' requests and use problem solving skills to meet their expectations;
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients;
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance);
Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management);
Suggest retention initiatives and contribute to improve customer loyalty;
Continuously evaluate internal customer care processes and propose business development initiatives;
Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management;
Understand client needs to provide

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dnzm