As a Customer Service Management Specialist at INNIO you will build strong customer relationships, manage assigned service projects and contract execution, and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader, you will coordinate people, processes, and service quality to ensure customer satisfaction, growth, and operational excellence.
This position has to be filled in Verona-Dossobuono, Italy.
At INNIO we offer you:
A fast-growing international business environment
Being part of a supportive and enthusiastic team
Learning opportunities, other development opportunities to craft your career path
Flexible working time
Private Health Insurance
Laptop & Mobile phone
Meal allowance tickets
Your Responsibilities:
Full ownership of Customer satisfaction in the proper portfolio
Ownership of the main financial KPI related to the assigned Customers: revenues, budget, productivity, past dues
Acting as main point of contact for customers regarding contractual agreements, claims, escalations

Ensuring effective feedback to any Customer requests
Leading the implementation of process improvements and system enhancements between Customers and the Italian Service organization
Collaborating with key stakeholders (Finance, Operation, Sales, Safety) to deliver seamless service and growth
Your Profile:
Ability to prioritize, multitask and manage multiple stakeholders/customer events and activities simultaneously, and drive results independently
High orientation toward Customer satisfaction, coincided communication vs high management and problem-solving skills
Proficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AI
University degree in Mechanical/Electrical Engineering or a related technical discipline
1/3 years of experience in a structured, process-driven organization
Fluent in English (spoken and written) – essential, Fluent in Germa

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