It Support Eng I

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dp8f

Experteer Overview As an ITS Support Engineer at Amazon, you will deliver on-site, high-quality IT support to the corporate workforce, ensuring secure and uninterrupted productivity. You’ll diagnose and resolve hardware and software issues, mentor peers, and collaborate with vendors to drive operational excellence. You act as the trusted IT partner across Amazonians, shaping solutions in a high-demand, fast-paced environment. This role offers impact through optimizing IT services that power global business operations and digital workflows.Retribuzione / Benefits
- Deliver on-site diagnostics, troubleshooting and issue resolution for hardware and software
- Provide on-call support for high-severity incidents and act as escalation point
- Triage and eskaltare system or network outages to minimize downtime
- Execute change management in a high-availability environment
- Collaborate with partner teams and vendors on continuous improvement projects




- Manage IT asset inventories and lifecycle
- Mentor and develop peers, fostering diversity of perspectives
- Continuously expand skills and stay updated with IT policies and technologies

Responsabilità
- 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 2+ years of experience with DNS, DHCP, OSI model and TCP/IP
- 2+ years of troubleshooting in a multi-user high availability environment
- 2+ years of PC repair, deployment and liquidation
- Proficient in English and Italian
- High school diploma or equivalent
- Bachelor's Degree from an accredited university or equivalent

Requisiti fondamentali
- full range of benefits
- benefits vary by location and hours
- support for eligible family members
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dp8f