Service Delivery Specialist Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dpus

Experteer Overview As a Service Delivery Specialist at Bunge, you will ensure reliable BT services locally, handling hardware, software, and network support, vendor coordination, and project work. You’ll drive incident resolution, documentation, and knowledge sharing to sustain operational excellence. You’ll collaborate with vendors, MSPs, and internal teams to address country- and site-specific needs, from plants to offices. This role offers meaningful impact in maintaining secure, productive IT infrastructure at scale.Retribuzione / Benefits
- Hardware support: install, configure, troubleshoot, repair and replace desktops, laptops, printers, mobile devices, and peripherals
- Software support: install, configure, troubleshoot operating systems and applications, apply updates
- Network support: diagnose basic connectivity issues and maintain local infrastructure
- User onboarding/offboarding: set up accounts and equipment for new hires, reclaim assets
- Documentation and knowledge management: create SOPs and knowledge base articles
- Vendor management: coordinate with contractors and MSPs,



manage procurement and invoicing
- Incident and request management: use ServiceNow to track and resolve issues
- Meeting room support: set up AV and video conferencing systems
- Country/site-specific support: assist with equipment and systems used at specific locations
- Project work: lead or participate in local BT infrastructure projects (upgrades, migrations)
- Capitalization & Capex closure: ensure financial processes for BT projects
- BT asset refresh management: plan and execute timely asset refreshes

Responsabilità
- Bachelor in Information Technology or related field;
equivalent experience accepted
- 2+ years in an IT support role with service delivery experience
- Proven ability to lead and manage IT projects
- Excellent communication and interpersonal skills
- Deep understanding of ITIL and best practices
- Strong BT asset management knowledge
- Technical competencies a

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dpus