Customer Support Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dr31

Experteer Overview In this role you help explore and implement AI solutions to enhance user support and optimize internal processes across acquired businesses. You work with product and engineering teams to translate insights into practical support improvements. You prepare self-help materials and automate common customer interactions to increase efficiency. You stay aligned with product updates to ensure accurate, timely responses, and you contribute to regular sentiment insights that guide company-wide improvements. This opportunity suits a proactive, collaborative professional who wants to make an impact at scale.Retribuzione / Benefits
- Explore and implement AI solutions to boost user support and streamline internal workflows
- Identify frequent issues and opportunities;
share actionable feedback with product and engineering teams




- Prepare FAQs, self-help materials, and best-practice documentation;
develop automated support like contact forms and auto-replies
- Address user product reviews and synthesize insights into regular reports on user sentiment for the broader team
- Stay informed on app releases and product developments to ensure accurate, timely support responses

Responsabilità
- Proficiency in English
- strong reasoning ability and problem-solving mindset
- ambitious, proactive, and responsible work ethic
- team spirit and willingness to support the best idea
- clear communication and reliability
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dr31