Field Support Specialist
Pubblicato il 01-08-2026 - Kappa in Italia
Field Support Specialist / IT Support Engineer (Backfill) Title: Field Support Specialist
Location: Napoli
Duration: 12 Months
Responsibilities include:
- Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
- Working with OEM vendors for replacing spares, hardware repairs & troubleshooting.
- Inventory management.
- Imaging of laptops & desktops.
- Printer management.
- Assistance in fixing issues for conference rooms and working with vendor for room setup.
- Hardware/software troubleshooting and resolution.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and technologies.
- Knowledge of Office 365 support.
- Coverage/compliance software installation and troubleshooting.
- Good knowledge of DHCP, DNS.
- Maintain IT inventory,
coordinate vendor support, and assist with procurement.
- Strictly adhere to defined Service Level Agreements (SLA’s).
- Support recurring meetings, events, and after‑hours activities as required.
- Document incidents, problems, and resolutions for future reference and for the knowledge base.
- Provide L1 level network troubleshooting and resolution for LAN connectivity.
- Support Backend team for network/server/application issues.
- Cooperate with vendor support contacts to resolve technical issues.
- Server mounting/movement.
- Physical support for DC (Compute, Storage, Backup, Network), including device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting
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