Virtual Tech Specialist

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We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Total Rewards At Brown-Forman, we believe in recognizing the bold ideas, ethical decisions, and winning results that make the company's short- and long-term success possible. This recognition comes in many forms, to include your base salary, holiday premio, and any incentives you may earn. At Brown-Forman, you are empowered to take charge of your own development with a variety of customized, award-winning programs available for every step of your career journey. IT professional who responds to technology-related incidents escalated by the IT Service Desk, other IT groups, or by direct contact with technology end users. This position requires advanced skills, knowledge, tools, and authority above those of the IT Service Desk. They may resolve the incidents remotely, deskside, or via depot service for employees located around the globe. Primarily responsible for restoring and resolving service for technical issues as quickly as possible with limited disruptions.



What You Can Expect Work closely with the Service Desk and Global Desktop Teams to ensure the resolution of end‐user computing problems or requests in a timely fashion. Deployment, support, and troubleshooting of mobile technology. Deployment, support, and troubleshooting of all PC‐related equipment, including desktops, laptops, PC peripherals, and printers. Deployment, support, and troubleshooting of PC‐based applications, including Microsoft Windows, Microsoft Office 365, shrink‐wrapped and cloud applications, Development Tools, and internal applications. Deployment, support, and troubleshooting of mobile devices, including iOS and Android devices, cell phones, and mobile broadband devices. Imaging of PCs, laptops, and other computer equipment. Investigate, research, test, and implement new technologies as guided by engineering teams. Review, comment, and grade Service Desk Analysts' pe

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dt1i