Sr Customer Success Manager

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The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role
The Senior Customer Success Manager (CSM) is responsible for building and maintaining strong, high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives, leading to strong renewals and solution growth opportunities.
We are looking for a passionate and experienced individual; able to help a portfolio of customers reach their business transformation by leveraging our solutions.



This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Sr. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process.
Your Impact
- Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned enterprise and key accounts.
- Focus on customer intimacy.
- Deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities.
- Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the accou

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dt8g