Head of Customer Success
Pubblicato il 01-08-2026 - Leaf Space in Italia
About Leaf Space
Leaf Space is a rapidly growing scale-up company and a leading provider of ground segment as-a-service (GSaaS) solutions. Our innovative and proprietary concept is focused on providing satellite and launch vehicle connectivity as-a-service, enabling clients to efficiently manage their assets and fully exploit data. Our GSaaS solutions have been recognized by the market for their efficiency, security, and effectiveness in supporting different applications, from remote sensing to IoT communications.
Head of Customer Success (Ground Segment)
About the role
We are looking for a senior profile able to operate in a complex, cross-functional operational environment and progressively take ownership and leadership within the team.
The role sits at the intersection of operations, customer onboarding, product coordination, and program execution. It requires someone capable of driving topics end-to-end, structuring execution across multiple stakeholders, and operating effectively in fast-evolving and time-sensitive environments.
This position is particularly suited for candidates with a strong operational mindset, systems thinking, and the ability to connect customer impact, operational processes, software platforms, and infrastructure constraints into a coherent operational approach.
Main responsibilities
- Drive and coordinate complex operational and cross-functional initiatives
- Support and coordinate mission preparation activities, including pre-launch and LEOP readiness when applicable
- Contribute to the evolution and scaling of operational processes and customer operations
- Coordinate execution across Operations, Product, Infrastructure, and other internal stakeholders
- Structure plans, priorities, timelines, and decision-making processes for operational and strategic topics
- Identify operational risks, dependencies, and mitigation plans
- Support customer onboarding activities in an “as a service” operational environment
- Contribute to improving