Senior Manager, Project Management

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dv78

ABOUT THE TEAM
Within Customer Services, the Service Excellence & Customer Advocacy department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the Service Quality area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of portals, websites, and ICT tools used by dealers and repairers in their day‑to‑day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data‑driven approach, offering the opportunity to contribute concretely to the end‑to‑end improvement of the customer experience.
MISSION




You will support the delivery of projects and initiatives aimed at improving aftersales processes, service quality , operational efficiency, regulatory compliance, and customer experience within the Service Excellence organization.
This role is ideal for a high-potential candidate who wants to grow in project management within a structured, international, and operational environment, working on concrete and business-critical initiatives.
You will focus on execution, coordination, and delivery, working closely with business, operational, and ICT/Digital teams.
WHAT YOU WILL DO
Support the planning, coordination, and delivery of projects within the Service Excellence domain
Help define project scope, objectives, milestones, and deliverables
Contribute to the creation and maintenance of project plans, timelines, and documentation
Coordinate day‑to‑day project activities across business, operat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dv78