Engineer Vr03
Pubblicato il 01-08-2026 - TVS Supply Chain Solutions UK & Europe (Rico Logistics) in Italia
Job Summary TVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break & Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support. TVS SCS is actively looking for an expert Engineer VR03 to join its team. The company employs experienced professionals who are dedicated to providing world‑class IT solutions. As a Engineer VR03, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems. If you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you.Key Responsibilities
- Act as L2/L3 escalation point for incidents and service requests related to EIT infrastructure.
- Diagnose and resolve complex technical issues beyond L1 capabilities, ensuring minimal business impact.
- Perform advanced troubleshooting, root cause analysis (RCA),
and implement permanent fixes.
- Ensure proper incident, problem, and change documentation in ITSM tool.
Infrastructure & EIT Technologies
- Support and maintain EIT‑related infrastructure components, including LAN / Wi‑Fi / WAN connectivity at sites.
- Deep knowledge on PC management (deployment tools, troubleshooting and inventory documentation).
- Print services (e.G. Follow‑Me / MyQ / Ricoh environments).
- Identity and access components (AD / Entra ID integration where applicable).
- Endpoint and local site services supporting Digital Workplace.
- Ensure compliance with Group standards, security policies, and architecture guidelines.
Problem, Change & Continuous Improvement
- Drive problem management activities and contribute to trend analysis.
- Participate in change management (assessment, implementation, validation).
- Identify opportunities for standardization, automation,