Service Coordinator Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dxi3

Overview Sandvik is looking for a Service Coordinator with a Mechanical Engineering background to join our Service team. In this role, you will support operational activities related to technical assistance and Parts & Services, acting as a key connection between field technicians, customers, and internal functions. The role includes a structured development path, with progressive acquisition of technical skills that will eventually enable the candidate to provide remote technical support and contribute more actively to service sales activities.Responsibilities
Service Operations & Customer Interaction
- Plan and coordinate the schedule of service technicians, ensuring efficient and timely interventions.
- Manage operational contacts with customers, ensuring clear, professional, and solution-oriented communication.
- Collect, record, and prioritize service requests, working closely with technicians and the sales team.
- Support reporting activities and the monitoring of service KPIs.

Parts & Services Sales Support
- Promote a proactive approach to selling service solutions,



in line with Sandvik’s strategy.
- Actively support the preparation of service and spare parts quotations (component identification, service packages, contracts).
- Contribute to the development of value-added service sales opportunities, starting from customers’ operational needs.
- Collaborate with the sales team by providing technical sales support.

Technical Development & Advanced Support
- Gradually acquire knowledge of Sandvik products, applications, and processes.
- Support the analysis of technical issues reported by customers.
- Provide, over time, remote technical assistance, contributing to customers’ operational continuity.
- Participate in continuous improvement initiatives in service and customer experience.
- Act as the primary point of contact with production, suppliers, and logistics.

Requirements
- Degree in Mechanical Engineering or equivalent qualification.
- 2–3 years of e

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78dxi3