About The Role As the Regional After Sales Representative – Passenger Cars, he/she is responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region. He/She supports the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. He/She plays an important role in developing, implementing, and maintaining service products and After Sales propositions. He/She ensures that service procedures are carried out correctly and performs all necessary administrative tasks. This role reports directly to the Aftersales Manager in Italy. Key Responsibilities Support the dealer network, focusing on high quality and mutual satisfaction, and act as the BYD after-sales contact person. Ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business. Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.

Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A; and service qualitative and quantitative objectives. Secure the quality of the service network through timely training, tooling, and other supportive materials. In collaboration with BYD HQ, create, implement, and ensure regular performance reporting. Introduce BYD Aftersales Service IT systems/platforms, and ensure deployment in each dealer and service shop. Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country. Assist dealer after-sales management in creating the best customer satisfaction and after-sales experience processes (NPS from service). Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigations, and training. Integrate the Aftersales area within the overall business scope of BYD in Italy, proactively aligning and coordin

After sales regional service representative

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