Who We Are: Eluxitaly, is a premium DMC company, integrated into an international network operating in France, Switzerland and Spain. As such, our teams collaborate with American and European premium travel agencies to design unique trips crafted to surprise the most discerning travellers with innovative experiences and tours that embody the creativity and excellence of Italian culture. Joining Eluxitaly means taking part in an adventure in the heart of high-end tourism.

Job Description: We are looking for an Incoming Travel Operation Assistant to accompany our daily travel organization activities in Italy. In this full-time role, you will be responsible for coordinating bookings, managing customer communications, and overseeing logistics operations to ensure a flawless travel experience. In coordination with the Travel Designer, you will also collaborate with various local service providers to maintain our quality standards. This role is based on-site, in our offices located in Milan.

Main Responsibilities:

- Execute operational activities involved in the realisation of a tailor-made luxury trip.
- Book and reconfirm services included into the program.
- Collaborate with high-level suppliers and partners in the luxury sector.
- Prepare flawless Travel books and travel documentation.
- Deliver an exceptional customer experience from the moment of contact to the end of the stay.
- Field operation management: Coordinate operational teams (drivers, guides, reps) to ensure flawless execution and liaise with customers.
- Update our Catalog of services and Suppliers CRM
- Ensure purchasing prices aligns with goals of business: monitor profit margins on activities and services before closing files.
- Participate to admin tasks and monitorare payments

Required skills and competences:
- This job is an opportunity for recently graduated persons looking for a first experience in the Luxury travel / tour operating / DMC sector.
- A passion for travel suported by academic stu

Incoming Travel Operation Assistant

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