Disability Services Manager
Pubblicato il 01-08-2026 - Autronica-Fire- in Italia
At Autronica, you're joining a leading innovator, manufacturer, and supplier of fire and gas safety systems worldwide. Our solutions protect lives and assets on land, at sea, and across the energy sector. Headquartered in Trondheim, Norway's technology hotspot, we combine global presence with local expertise. Our greatest strength is our people: their expertise, creativity, and passion. Join us and make a difference. Join our team and help realize our vision: “Zero loss of lives, no injuries or damages caused by fire and gas”
About the role Autronica is now seeking a Service Coordinator to join our team in Genoa, Italy and become part of the Global Maritime & Energy Service Department. As a Service Coordinator, you will be at the heart of our global service operations - acting as a key connection point between our customers, service engineers, partners worldwide and internal teams and ensuring our customers receive world‑class support across the globe – in a 24 hours a day, 365 days a year setup.
This is a dynamic, fast‑paced role where no two days are the same.
A unique opportunity to work in a truly international environment, contribute to safety‑critical operations, and play a vital role in delivering world‑class service excellence.
Responsibilities
Act as the primary customer contact within our 24/7 global service operations.
Coordinate service and commissioning requests across customers, shipyards, shipowners and internal teams.
Manage and track all cases in our CRM system Salesforce, ensuring efficient handling and follow‑up.
Assign requests to the right teams, engineers, and service partners.
Support smooth global operations through daily handovers and close internal collaboration.
Deliver high‑quality support, including dedicated care for key customers.
Plan and coordinate activities with our global service network.
Arrange travel, issue purchase orders, and support invoicing processes.
Act as a key link between service, sales, and project teams.
Take owners