Installed base manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78een9

Take ownership of installed base management across Europe, with a key focus on the Southern European cluster (Spain, Portugal, Italy, France) Deep dive into data: cleansing, structuring and continuously improving data quality to enable accurate, actionable insights Analyse performance trends across the installed base, identifying risks, opportunities, and untapped growth potential Turn data insights into commercial action; partnering with sales, service and product teams to drive cross‐selling, upselling and lifecycle value Build strong relationships with key customers, ensuring we maximise satisfaction and proactively address future needs Promote adoption of upgrades, services and new features to increase value across the installed base Act as the go‐to expert for installed base topics across the hub, providing insight and guidance to stakeholders Deliver clear, data‐led reporting and recommendations to senior leadership Shape and influence best practices,



tools and methodologies for installed base management across Hitachi Energy Requirements Bachelor's degree or equivalent experience in Business, Engineering, Marketing or similar (Master's preferred) Proven experience (5+ years) in installed base management, customer success, product management or a highly analytical commercial role Strong track record of working with complex datasets; with a genuine interest in digging into data and making sense of it Experience translating data insights into business decisions and revenue growth Strong understanding of customer lifecycle management and value optimisation Confident communicator with the ability to influence a wide range of stakeholders across different countries and functions Highly analytical mindset, with strong problem‐solving skills and attention to detail Comfortable working both independently and as part of a cross‐functional, international team Experience with CRM tools (e.g. Salesforce) and data/reporting platforms #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78een9