Customer success manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78eerd

Experteer Overview As a Customer Success Manager for Signature Success, you will act as a trusted advisor to a portfolio of public sector customers, aligning their business goals with Salesforce capabilities. You will manage cross-functional delivery and guide customers through platform adoption, incident communications, and value realization during peak events. This role combines strategic partnership with hands‐on enablement to drive renewal and growth. You will work across executive stakeholders to ensure operational excellence and a seamless Signature experience. Retribuzione / Benefits Act as trusted advisor and strategic partner to customers Maintain awareness of customer priorities, goals,



and risks Guide customers to success via Signature catalog and proactive recommendations Coordinate Signature deliverables and enable platform adoption Support communications during high‐severity incidents and manage expectations Articulate value and drive renewal and expansion of Signature Success Responsabilità 6+ years of experience in cloud environments in roles such as Customer Success, Saa S platform management, solution architecture, or technical consulting Outstanding communication and presentation skills with ability to influence at executive and C‐level Ability to translate technical concepts into business terms and map requirements to features Experience leading cross‐functional teams to address customer needs Proven ability to build trust‐based relationships in enterprise environments Fluency in Italian and English Experience with Salesforce Core platform is a plus Salesforce product certifications are a plus Knowledge of Salesforce products and deployment best practices Experience with enterprise‐level and public sector customers #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78eerd