Customer success manager, mulesoft/ api solutions

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Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Overview Of The Role For our customers who wish to get the most value out of Mule Soft, they purchase our Signature Success Plan — our high‐end service offering designed to maximise platform health, drive adoption, and deliver measurable business value. Signature drives the right insights and people at the right time, unlocking our deepest level of partnership, most skilled expertise, and dedicated expertise to ensure your Mule Soft investment delivers at every level. The Customer Success Manager serves as the strategic advisor and accountable partner for Mule Soft Signature customer organisations.



They orchestrate all deliverables their customer is entitled to, coordinating the day‐to‐day customer Signature experience from onboarding through to signature contract renewal and growth opportunities. They develop deep relationships with customer team members to improve implementation health & adoption, and with executives to influence strategy around API, Integration & AI. This role partners across Mule Soft to provide a unified Signature experience. The Mule Soft Customer Success Manager in the South European operating unit supports Spanish, Italian, African, Middle East and Emerging markets' Signature customers. Responsibilities Serve as the single point of customer accountability responsible for the overall adoption of Mule Soft, orchestration of all Signature deliverables, customer experience, renewals and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and busine

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ei1s