Customer Service Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ei9y

Explteer OverviewYou lead the Customer Service department to deliver expert order processing, pricing, billing inquiries, and service requests. You will coach and motivate a team to improve quality and productivity while aligning with Abbott Medical QA and local regulations. You'll drive strategic development of the country's Customer Service activities and foster a customer-focused culture. This role offers the chance to shape service standards, implement process improvements, and collaborate across regions and functions.Retribuzione / BenefitsSet and execute department goals aligned to plansHire, develop and coach Customer Service staff; manage performanceMonitor department and individual KPIs; drive continuous improvementEnsure training and documentation meet quality standardsImprove processes for order processing, returns, backorders, credit requests, and new product launchesPromote a customer-focused culture and ease of doing businessManage schedules, staffing, and workload to meet service targetsSupport QMS, EMS,



and regulatory requirements; ensure ERP transactions follow proceduresIssue corrective actions for processes and local complaintsMaintain master data (customers, materials, prices) and coordinate with Global TransportationSupport FSCA implementation and supplier managementFoster cross-functional collaboration, especially with SalesManage consignment and SUBD products; minimize scrapLead or supervise projects; participate in regional/customer service initiativesRepresent Customer Service in management meetingsResponsabilità8+ years of Customer Service/Contact Center experience2+ years in a leadership roleExperience in the medical device industryFluent in English and at least one other European languageExperience in matrix organizations and project managementAbility to work in a highly matrixed, geographically diverse environmentStrong leadership and communication skills; ability to train and mentorProven ability to work in a fast-paced teamSAP experien

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ei9y