IT Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ekt5

Mission Statement:
As the IT Device Lifecycle Management (DLM) Regional Lead, you will be the custodian of the DLM service for your region, overseeing all critical aspects including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM). Your leadership will ensure that the DLM service operates effectively, meeting SLAs and delivering high-quality service across regional operations. You will act as the primary escalation point for any regional issues, maintain key relationships with both internal and external stakeholders, and drive continuous improvement initiatives. As the regional DLM voice, you will also collaborate closely with other regional leads and Centre of Excellence (COE) to shape and enhance the global DLM delivery model.
This role is pivotal in ensuring the successful management and evolution of the IT Device Lifecycle Management service in your region. As a leader, you will oversee the key aspects of service delivery, engage with stakeholders, and contribute to global service improvements,



driving both operational efficiency and customer satisfaction.
How you'll make an impact
Oversee all aspects of the DLM service within your region, including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM). Ensure that these processes are aligned with global standards while meeting regional needs and requirements.
Ensure the DLM service operates efficiently and effectively within agreed SLAs, meeting the required quality standards. Monitor performance, identify any issues, and implement solutions to ensure continued service excellence.
Serve as the primary escalation point for any issues or concerns within the region. Take proactive steps to address and resolve regional issues, collaborating with relevant stakeholders to ensure timely resolution.
Foster and maintain strong working relationships with internal stakeholders (e.g., IT Global teams, regional teams) and extern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78ekt5