After Sales- Community Operation Specialist-Italy
Pubblicato il 01-08-2026 - BYD EUROPE in Italia
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Location: Italy
Department: Customer Care – After Sales, BYD Europe
Within the After Sales division, the Customer Care department focuses on initiatives and processes that strengthen customer satisfaction, service quality, and the overall brand experience. To support the growth of the European business and the increasing complexity of customer care initiatives, BYD is seeking a Community Operation Specialist based in Milan , Italy .
This role will lead and coordinate strategic projects within the Customer Care area,
ensuring that initiatives aimed at improving customer experience are effectively designed, implemented, and delivered across the organization.
Key Responsibilities:
- Community Growth & Engagement
Develop and execute community growth strategies tailored to the UK market
Drive user engagement through campaigns, discussions, and interactive content
Identify and nurture key users (KOLs, active contributors, brand advocates)
- Content Planning & Management
Plan and publish high-quality, localized content (posts, topics, campaigns)
Moderate user-generated content to ensure quality and compliance
Identify trending topics and align content with user interests
- Campaign & Event Execution
Plan and execute online and offline campaigns (e.g. test drive events, meetups)
Collaborate with marketing and after-sales teams to launch engagement initiatives
Support offline activities such as vehicle showcases and community events
- Data & Insights
Monitor community