Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78em3j

Responsibilities
- The job holder supports the NPWT business in Italy as a permanent member of the front-line customer service team by providing excellent customer service.
- Through unrestricted customer orientation, the job holder offers the ultimate customer experience with every contact.
- The target is 99.5% order accuracy, at least 95% call quality and a 100% rate of processing and resolution of complaints.
- The most important contacts are the customers externally and internally, including the sales, marketing, finance, all participants in the supply chain and the field service.
- The Customer Service Representative Italy – are reporting into the NPWT CS Manager EMEA, Medical Surgical Business.
- Professional support of our customers from the healthcare industry by phone, email and via an Online Ordering Portal (future state).
- Punctual and accurate processing of orders and inquiries, considering customer requirements and internal delivery deadlines (Cut-offs for therapy units and disposable sales).




- Tracking and control of delivery dates as well as clarification of outstanding deliveries.
- Efficient and effective recording, escalation and resolution of complaints.
- Close cooperation with operations, logistics, sales & finance with the aim of providing maximum customer service as a team; but also, to relieve the sales department of administrative activities.
- Ensuring comprehensive customer information about the product portfolio, promotional activities and the corresponding service offering.
- Customer orientation both within the department and the organization, as well as outside.
- Continuous improvement attitude when it comes to process improvement within the daily work & processes as well as cross function processing.
- Taking up internal Super User or Specialist tasks once ready.

Requirements
- Bachelor’s Degree or High School Diploma with relevant experience
- A commercial apprenticeship or relevant professional experience in the field of custome

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78em3j