Digital CRM Manager
Pubblicato il 01-08-2026 - Publicis Sapient in Italia
Company Description
Publicis Sapient is a digital business transformation company. We partner with global organizations to help them create and sustain competitive advantage in a world that is increasingly digital. We operate through our expert SPEED capabilities: Strategy and Consulting, Product, Experience, Engineering and Data, which combined with our culture of curiosity and deep industry knowledge, enables us to deliver meaningful impact to our clients’ businesses through reimagining the products and experiences their customers truly value. Our agile, data-driven approach equips our clients’ businesses for change, making digital the core of how they think and what they do. Publicis Sapient is the digital business transformation hub of Publicis Groupe with 20,000 people and over 50 offices worldwide. For more information, visit
Overview
We are looking for a Customer Engagement Manager with 6–7 years of experience, capable of combining strategic vision and operational execution across CRM, customer engagement, and omnichannel activation.
The role requires a strong business-oriented mindset, team leadership capabilities, and the ability to act as a trusted client counterpart on a wide spectrum of customer engagement initiatives.
This role is onsite in our Milan office with a hybrid work model (2 days remote, 3 days onsite).
Experience in complex and international environments is highly valued, with automotive industry exposure considered a strong plus.
Main Activities
- Lead and coordinate Customer Engagement and Omnichannel programs across strategy, operations, and execution
- Manage day-to-day client relationship, acting as a key reference point for business priorities and strategic discussions
- Guide and mentor delivery teams, ensuring quality, scalability, and operational efficiency
- Act as first escalation point for delivery, process, or stakeholder-related topics
- Translate business objectives into actionable customer engagement initiatives
- Drive the e