Key Accounts Partner Operations
The Team The Partner Operations Manager sits within the Italy Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners. You will work in our offices in Milan.
The role As a Partner Operations Manager you will improve the delivery operations associated with our highest volume partners, resolve issues across multiple stakeholders and test solutions to address them. You will also work with the commercial team to equip them with the necessary tool set to improve site performance, aligning the aims of Partner Operations with other functions in the business. You will collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners. Furthermore, where relevant, you will expand existing and roll out new partners, while ensuring high operational performance for new site launches.
Responsibilities and Deliverables
Deliverable 1:

Improve delivery operations associated with our highest volume partners cross‐functionally
Proactively diagnose, resolve, and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them.
Innovatively seek out opportunities to move the needle on partner operational performance.
Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting.
Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners.
Deliverable 2: Work with the Product team to advocate for the voice of the partner in the development of new features and lead the rollout and implementation of new features with internal stakeholders and external partners
Collaborate with the Product team to ensu

Partner Operations Lead, Key Accounts

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