Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78epzy

Purpose of the Position
We are looking for a Customer Service Specialist , who will manage customer orders, invoices and claims, in compliance with the company rules, as well as take care of after‑sales activities, to ensure the best customer service experience and obtain optimum customer service satisfaction.
In this full‑time and hybrid role you will join our small highly efficient team in Milan. Being a small team we highly value cooperation and cross‑function support. Joining us, you can definitely count on a warm welcome and help to get you onboard. You will have the opportunity to shape your role and grow within. It is a great chance for self‑starters who already have a good understanding of how customer service teams operate, who likes to work with people and numbers and is keen on using English and Spanish at work.
Key Responsibilities
- Process, monitor, and update customer orders for Italy and Spain
- Support post‑sales activities, including handling customer complaints and claims
- Assist with payment follow‑ups and collection activities
- Support credit control processes,



including order blocks and administrative matters related to customer accounts
- Work closely with Sales, Logistics, Finance, and Administration teams
- Provide day‑to‑day operational support to the Sales Team and Commercial Agents
- Keep customer data and commercial conditions up to date
- Collaborate with the Supply Chain team to ensure smooth and efficient stock management
- Act as a key contact person for area managers and sales agents regarding customers, orders, deliveries, and product availability

Key Requirements
- Languages: Italian – native; English – fluent; Spanish – communicative
- MS Office: Excel – good working knowledge
- ERP systems: Experience with SAP or SAGE is considered a plus
- Previous experience: in Customer Service, Sales Back Office, or administrative support role

Considered as a Plus
- Experience in B2B and / or multinational environments
- Knowledge of the

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78epzy