Chargebacks Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78eq59

Experteer Overview In this role, you will manage chargeback cases for Italian and international clients, investigating outcomes in line with card network regulations. You'll support cardholders through the dispute process while meeting SLAs. You'll collaborate with cross‐functional teams to improve outcomes and analyze trends to prevent recurrence. This position offers an opportunity to influence payment experiences at scale within a global fintech leader.
Retribuzione / Benefits Manage and investigate chargeback cases across payment platforms
Prepare and submit evidence to contest chargebacks and recover funds
Review transaction data, customer communications, and logs to assess validity
Ensure compliance with card network regulations and internal policies




Maintain records and generate regular stakeholder reports
Collaborate with customer service, fraud prevention, and finance teams to gather documentation
Analyze chargeback trends and recommend preventive measures
Responsabilità Strong knowledge of card scheme rules across Visa, Mastercard, American Express, Diners, and domestic networks
Proficiency in Excel and data analysis for reviewing activity and reporting
Clear and professional written and verbal communication for stakeholders
Ability to handle confidential financial and personal data with integrity
Fluency in English and Italian
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78eq59