Training Learning and Development Manager
Pubblicato il 01-08-2026 - Mandarin Oriental Hotel Group in Italia
As Learning & Development Manager, you'll inspire a culture of continuous growth, driving learning, performance and talent development across the hotel. Partnering with leaders at every level, you'll create impactful development experiences that empower colleagues, strengthen leadership capability and support exceptional guest experiences.
As Learning & Development Manager, you will responsible for the following duties
Champion a culture of learning, growth and excellence by bringing Mandarin Oriental's vision, values and service philosophy to life across the hotel.
Design and deliver an engaging learning and development pre / post-opening strategy that supports business priorities, colleague growth and exceptional guest experiences.
Partner with senior leaders to identify talent, build succession pipelines and support performance and career development across all levels.
Create innovative learning experiences, from onboarding and leadership development to service excellence, digital learning and functional skills training.
Facilitate inspiring workshops and development programmes for colleagues, managers and senior leadership teams.
Lead the annual learning needs analysis and translate insights into impactful development plans that drive performance.
Coach leaders and colleagues to support career growth, talent development and high-performing teams.
Build, develop and inspire a network of Departmental Trainers, fostering a strong learning culture throughout the hotel
Monitor learning effectiveness through data, feedback and performance outcomes, providing regular insights and recommendations to hotel leadership.
Manage the learning calendar, training resources and learning systems, ensuring a seamless and engaging colleague experience.
Partner with external providers and corporate teams to bring best-in-class development opportunities to the hotel.
Support flagship talent programmes, leadership retreats, team-building initiatives and global learning projects across