Senior Sales Associate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78erdq

About the Role
Grade Level: 09
The S&P; Dow Jones Indices sales team supports clients across the full commercial journey from first request through contract execution, entitlement and onboarding, and ongoing renewals. The role focuses on driving sales speed and accuracy by owning key deal operations, spotting issues early, and keeping stakeholders aligned.
Responsibilities
- Support the full sales cycle by processing sales deals and client requests accurately and on time (including licensing, entitlement, billing, renewals, and account maintenance).
- Partner with Sales to respond to and process inquiries in Salesforce, applying clear guidelines and good judgment to resolve varied, non‑routine issues.
- Manage agreement drafting and support negotiations by coordinating inputs across Sales and Legal, clarifying requirements, and keeping next steps moving.
- Collaborate with Finance, Product Management, Data Product Management, Client Services, Pricing Governance, and Legal to remove blockers, improve workflows, and raise quality through continuous improvement.




- Deliver excellent service to enhance customer satisfaction and adoption within existing accounts by actively listening, understanding the “why” behind requests, and communicating updates clearly to clients and internal stakeholders.
- Hold weekly meetings with Sales Representatives to share KPIs, highlight risks, prioritize actions, and align on team goals.
- All employees are required to work from the office a minimum of 2 days per week.

Required Qualifications
- 2+ years of experience in client services, sales support, or a similar client‑facing role.
- Fluency in English and Italian.
- Proficiency with MS Office (especially Excel and PowerPoint) and Salesforce.
- Strong organization and time‑management skills—able to track multiple tasks, meet deadlines, and focus on high‑impact work.
- Clear, confident communication skills—able to translate and clarify sales/process information for different audiences.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78erdq