01 ago - Italia
Altro
We're looking for an Account Manager to join our Sales team. In this role, you'll manage a dedicated portfolio of mid‐to‐large corporate customers, acting as their primary point of contact and trusted advisor. You will be responsible for understanding their business needs, strengthening long‐term relationships, and providing strategic support on their event‐related requests in collaboration with our Operations team. Your goal will be to ensure an outstanding client experience, identify growth opportunities, and contribute to the overall success of our corporate accounts.
What You'll Do as an Account Manager
Manage customer relationships and work closely with them to implement their spending budget.
Lead the platform onboarding process (up to 100+ users per company) and build long‐term relationships with new customers.
Manage and implement activities included in the customer contract to consolidate the partnership and become their key point for all event‐related matters.
Drive the expansion of the accounts you manage to improve their spending year over year.
Be in charge of each client's wallet reporting and forecasting to monitor trends and predict future performance.
Manage customer contract renewals.
Gather feedback on our service and platform to continue their improvement.
Collaborate with our Clients Key Operations accounts on every event delivery aspect, expansion strategies, and customer care.
Work closely with a Senior Account Manager, progressively taking ownership of your own client portfolio while supporting them in the development of additional key accounts.
Qualifications
3‐5 years of experience as an Account/Event Manager, Account Manager in the Event Tech industry or with companies in the Travel/Travel‐Tech space.
Mixed background across Event Agencies and Tech‐driven companies is considered a strong plus.
Experience in managing Key Accounts at a commercial level: keeping customer relationships, being the reference point for client support.
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