IT End User Services Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78esb4

Who are we? At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
We are currently seeking a Manager IT End User Services, Southern Europe to join our dynamic team in Piove di Sacco (PD), Italy
Management of IT site support team as part of EMEA End user services team. Planning and execution of annual IT operational plan and budget. Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision. Participation and leading of local and regional projects focused on implementation of new services and technologies. Providing operational support, technical expertise, training and guidance to End users and IT site support team.



Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations
This role reports to Director of EMEA IT End User Services.
What kind of work will you be doing? Management of IT site support team as part of EMEA End user services based on the globally defined Service Level Agreements.
Planning and execution of annual IT operational plan and budget.
Identifying, developing and implementing cost-effective solutions in line with organizations strategic vision.
Participation and leading of local and regional projects focused on implementation of new services and technologies.
Providing technical expertise, guidance and training to End users and IT site support team.
Definition and improvement of policies, standards and procedures to achieve optimal End User Services operations.
Co-operation with other IT departments (Security, Networking, Hosting

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78esb4