CX Quality Architect

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78etwe

Awin is seeking a Customer Experience Quality Specialist to enhance the quality of customer interactions across its Platform Services. The specialist will own the QA framework, set quality expectations, and partner with various teams to ensure customer feedback is integrated into services.
This role is crucial for maintaining standards in support cases, calls, and AI-driven conversations. The ideal candidate will have relevant experience, a coaching mindset, and strong analytical skills.
Awin offers a flexible four-day workweek, remote working contributions, and ongoing development through its Awin Academy.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78etwe